Refund policy

🤍 Returns & Store Credit Policy

Hey y’all! I want you to love your purchase from The Salty Flamingo Shop. If something just isn’t quite right, I’m happy to help!

I offer a 14-day return window, which means you have 14 days from the date your order is delivered to request a return.

👚 Return Eligibility

To be eligible for a return, clothing items must be:

Unworn and unwashed
Free of stains, odors, or pet hair
With original tags attached
In original packaging
Accompanied by proof of purchase

Returns sent without prior approval will not be accepted.

To start a return, please email us at flock@saltyflamingoshop.com and I will walk you through the next steps.

🚚 Return Shipping

Customers are responsible for all return shipping costs. Return shipping costs are non-refundable.

If a return shipping label is provided by The Salty Flamingo Shop, the cost will be deducted from your refund.

💔 Damaged or Incorrect Item

Please inspect your order as soon as it arrives. If your item is damaged or you received the wrong piece, contact us within 3 days of delivery so I can make it right — pinky promise! 🤍

🚫 Final Sale Items

The following items are final sale and cannot be returned:

Sale or clearance items
Gift cards
Special orders or custom items

🔄 Exchanges

Need a different size or style? I’m happy to help!

Exchanges are accepted within 14 days of delivery, subject to availability. Items must be unworn, unwashed, free of stains, odors, and pet hair, with original tags attached, and in the same condition as when received.

All shipping costs associated with exchanges are the customer’s responsibility, including shipping the original item back and shipping the replacement item.

Exchanges must be approved before items are returned. If your requested item is unavailable, you may request a refund to your original payment method instead.

Final sale items are not eligible for exchanges.