Refund policy

🤍 Returns & Store Credit Policy

Hey y’all! We want you to love your purchase from The Salty Flamingo Shop. If something just isn’t quite right, we’re happy to help.

We offer a 30-day return window, which means you have 30 days from the date your order is delivered to request a return.

👚 Return Eligibility

To be eligible for a return, clothing items must be:

Unworn and unwashed
Free of stains, odors, or pet hair
With original tags attached
In original packaging
Accompanied by proof of purchase

Returns sent without prior approval will not be accepted.

To start a return, please email us at flock@saltyflamingoshop.com and we’ll walk you through the next steps.

🚚 Return Shipping

Customers are responsible for return shipping unless the item arrives damaged or incorrect. If a return label is provided, the cost of return shipping may be deducted from your store credit.

💔 Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged or you received the wrong piece, contact us within 3 days of delivery, and we’ll make it right — pinky promise. 🤍

🚫 Final Sale Items

The following items are final sale and cannot be returned:

Sale or clearance items
Gift cards
Special orders or custom items

🔄 Exchanges

At this time, we don’t offer direct exchanges. The easiest way to get what you want is to return the item (if eligible) and place a new order once your return is approved.

💌 Store Credit

Approved returns will be issued as store credit only (original shipping charges are non-refundable). Store credit will be emailed to you and never expires — so you can use it whenever you’re ready to shop again!